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Stop Selling! E-Zine - Issue No. 30 /March 2007

Dear Reader,

This week we had a discussion with the management of one of our clients about the image of sales, particularly about the image of being a sales person. We found that most of the sales people in this client's organization don't take pride in being a sales person and therefore are likely to see this position only as a temporary job until they find something 'better'.

This is a problem that seems very common in Hong Kong and many other parts of Asia and is certainly not specific to this client. Coincidentally, it is Progress-U's mission to help improve the image of sales by assisting sales people in developing higher levels of professionalism and also by adopting an approach towards selling with high integrity.

One topic we talked about is the title for sales people. After that meeting I had some further thoughts: I think if we want to be successful in lifting the image of sales, we might need to do two things:

• Develop sales as a profession like engineering, accounting, marketing, etc. with formal education and degrees
• Perhaps find a new name (book keepers became accountants, for example)

What are your ideas to help improving the image of sales?

Let's keep progressing!

Charlie Lang
Executive Coach, Trainer and Founder of Progress-U Ltd.
Author of The Groupness Factor

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Let’s re-cap from the last article.

If you have qualified with the Buyer that you are Column A (the preferred Vendor), then keep working on closing the deal. The job is not done yet. Remember, more salespeople lose to ‘no decision’ than to anything else.

However, what do you do if you are Column B (or even Z) and NOT winning?

But first things first.

How do you know that you are not winning?

I have a belief that you intuitively know when you are not winning. It just does not feel right. There is not an environment of trust, care or openness when you deal with the Buyer. The Buyer treats you with a level of detachment that is telling your intuition that you are being considered but you are not their chosen one. You are doing all the work and they are just in evaluation mode. There is not a true joint investment from both parties.

You can back this up with your logic as well. Keep testing by asking your sponsor qualifying questions like:

• Can we meet the final decision maker?
• Do you like what you see so far?
• Can we meet to sort any final details?
• Does our proposal meet all your needs?

You can probably think of another few questions for your situation or industry.

So what is your next move when you are losing?

You have only two choices. The first choice is probably the harder choice.

Walk away.

There is an old saying in sales: ‘If you are going to lose, lose early’. This is a truism but does not mean it is not valid. In essence, it reminds salespeople that if you are not going to win, then do not over-invest in coming a close second. There is no second in sales. Unlike the Olympics, there is no Silver Medal. By the way, Muhammad Ali won the Gold Medal in Boxing in the 1960 Olympics. Who came second?

Exactly!

Second in sales is even WORSE than not competing. At least Zbigniew Pietryskowsky from Poland had a Silver Medal for his trophy cabinet (you won’t get one in sales).

Winning Strategy

If you are Column B to Z the other viable option is to work out what you are going to do to position your offer against the current winning Vendor so they seriously re-consider your offer. What is your winning strategy to get the deal?

(Please note the word ‘position’ is not the same as ‘compete’. You should not compete in that if Vendor A says ‘they can do x’ you also say ‘you can do x’. This is a sure way of wasting your time and resources because in the mind of the Buyer, you are just copying the winner).

What to do? What to do?

I believe this situation calls for boldness. You must be prepared to ask some ‘hard questions’ so that you can minimise your weaknesses and maximise your strengths. Firstly, work with your sponsor to determine what is required to get the deal. If the bar is too high, then you have a tough decision to make on how much you can invest. You must decide if you can make an offer that the Buyer accepts is superior to the current winning proposal

How do we do this? Be different. Be creative. Be innovative. Ask questions that really gets the Buyer to discover needs that are important - that they have not thought about until you helped them discover them.

I’ll give you a real life example.

A big automobile distributor in Australia was considering a storage system for all their PCs and midrange computers (there were hundreds of them). They looked at many Vendors and it came down to HP and IBM. The HP had the edge in price/performance, reliability, ease of upgrades and their solution was slightly cheaper to run and maintain. There was not much in it but HP looked like they had the business. Until the IBM representative asked the customer what are they going to do about connecting the mainframe? There was silence from the customer. You can’t connect a mainframe to these kinds of storage solution? Can you?

You could with the IBM solution. IBM got the deal.

For more information related to Progress-U's Stop Selling! programs please click here.

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